Congratulations on your new gig at Emirates Airlines! I'm so glad you seem to be enjoying it.
I wanted to ask you how your experience has been so far? Looks like you have been travelling on board the A380 First class suites..
So just wondering, have you been on the EK from Dubai to JFK? Perhaps you were on my flight on August 26 EK 203, scheduled to depart at 2:50 am from Dubai and reach JFK at 08:50am?
You know, the one that we boarded on time, but then were asked to disembark 4 hours or so later due to technical problems which could not be fixed? The new departure time was given as 10am, and we were accommodated in the lounge waiting for the confirmed departure time (poor economy passengers.. nowhere to go).
You may remember the lounge personnel telling us that they would call our flight even though no announcements are normally made in the lounge?
So several croissants later, around 9:15, I asked the desk if we were boarding. They said yes, within 20 minutes and they would call our flight in the lounge. And then by chance I heard the announcement being made in the general airport area for the last call, with 15 minutes left to make it to the gate? You may have been one of the people running to make it.. I'm so sorry if I passed you and didn't say hi, but you know, I really didn't want to miss this flight!
So they had changed our aircraft and were getting us to depart as they had correctly informed us at around 10am- so around 7 hours' delay. Couldn't have been helped, better safe than sorry, etc... all understandable.
So we take off- you were probably in your suite at this point -- hello from J class! Was it a squeeze for you to get into your seat? Access to the aisle from the seats is blocked by some huge @@@ console- the only way to get in is to hug the seat in front of you, and for us short people, to position your rearend above the console and move sideways? No? Oh, ok.
|Your access to your seat!|
Given the lack of sleep due to the flight delay, I needed to fall asleep straight away. They were serving the meal -- 7 hours later, it was the same menu that it had been the night before. Served in the same sequence. Dinner at 11am. No thank you. Perhaps I could eat it when I woke up? You know, like they do on Qatar Airways- dine on demand? Hmmm, good luck with that. So I decided to sleep instead.
Tossed and turned- in quite a comfortable seat, I should add. To be fair and all. Couldn't sleep. So a couple of hours into the flight, I pull out the menu and ask for soup. Flight attendant slash pouting wannabe model looks at me smugly and says she has to check if it's still hot. What? Showers, but no microwave? Hello tomorrow!
So then I get my soup. Lukewarm. Should have stuck with the bread basket.
I did manage to sleep eventually. And the inflight entertainment was pretty good too. That's pretty much all the things I can list that are positive.
I see you seem to enjoy yourself at the bar in the back. Right behind you you may have seen the toilets. How was that for you, 8 hours into the flight? Dirty? Stinky? Sinks clogged? Wet floor? Better hold it in than go in there right?
But I digress. So the bar... I see you got a relatively pleasant bartender. Given their incompetence with serving hot food, I asked for vegetarian sandwiches. The woman behind the bar waved me to the pastries and ignored me. Her colleague told me yes they have cheese and chutney sandwiches and when she couldn't find them on the counter she told Bitch Woman that they were stored inside and to pull them out. Bitch Woman wasn't happy about this at all, and with her begrudging pout knelt down to find them. Eventually I got a sandwich. But that attitude... a commonality across all their female cabin crew, made it not worth asking.
So Jen, I won't bore you with more details. We reached NYC at around 4:30pm.
I dreaded the flight back and when I finished my trip I unsubscribed from their emails, and disposed of my frequent flyer card. I won't be flying with them again.. and if it's a destination that only they fly to, I will cross it off my list.
|Personal mini bar at each seat, includes water, soft drinks and a glass.|
Because I may not be a celebrity, and they may not need me to endorse their sub-par product. But what they are effectively doing when they lose someone like me is losing me to their competitors. The hype, the fanfare, the 'we do everything bigger'- doesn't hold up against the substance- the factor that makes me decide to fly Qatar Airways or Gulf Air could be as simple as a smiling cabin crew, a bit of heart in the way that my tray is placed on my table, someone making eye contact with me when they hand me something.
Not a crew that are more concerned with looking like a celebrity than doing their job. walking the aisle like they're on a catwalk, most likely to jump off first in an emergency.
Trivial, maybe, but at the end of the day, a BD 2000 decision...
But Jen, maybe you won't see this side of them... you could be their ticket to Hollywood... for me, I experienced it all as it is.. a class act.
Thanks Emirates, but no thanks.