Where do I start?
How about with a selection of visitors’ tweets:
@imran_al_aradi: "I'm at Seef because your parking lot annoys me to death”
@waleed_anthony: “@BahrainCityCtr and your reason for changing the carpark is......... ?”
@HzMajesty_: “Lord we thank you for @BahrainCityCtr parking lot... for giving us all a person to unitedly hate!!”
I don’t understand what the problem with the original parking layout was. The new layout makes no sense, is overly complicated, is way too tight to turn in.. the list goes on and on. And even worse, it looks like building permissions were not obtained from the relevant authorities, as per General Director of Urban Planning at the Ministry of Municipalities and Urban Planning (below tweet).
Why isn’t BCC management listening to the customer feedback they have received? Does anyone check their mentions on Twitter? Or are they satisfied with their footfall to the point that they think visitors’ feedback won’t make a difference to their bottom line?
Let us not forget that many of the main shops at BCC have branches at Seef Mall. And because Seef Mall is relatively quieter, you can more often than not find the sizes and the types that you are looking for….
I know where I’m headed this weekend… and it’s not BCC…
Verdict: 2 Thumz Down, and only because I don’t have more thumz.
Do you agree? Please post your comments, let’s get the message across!
If you have had a really bad experience at any company / place in Bahrain and would like to share, please tell me about it! Add your comments below or email me.
If you represent the company covered in this spotlight and would like to submit a response, you are most welcome to do so. I will aim to be fair in publishing the response in order to convey your explanation.